Shipping Returns

At Arctic Storage, we're committed to providing exceptional customer service, which includes fast and reliable shipping. To make your experience even better, we offer free shipping on all orders within the UK. Please review our shipping and returns policies below.

We're hoping to ship globally later this year - stay tuned!

Shipping Policy

  • Free Shipping: We are pleased to offer free shipping on all Arctic Storage orders within the United Kingdom.
  • Delivery Time: Our standard delivery time is 3-5 business days. Once your order has been shipped, you will receive a confirmation email with tracking information.
  • Shipping Restrictions: Currently, we only ship to addresses within the United Kingdom. We are working on expanding our shipping options and hope to offer international shipping in the near future.

Returns Policy

We stand behind the quality of our product and want you to be completely satisfied with your purchase. If for any reason you are not happy with your Arctic Storage, please follow the steps below to initiate a return:

  1. Contact Us: Use our contact form to reach out to our customer support team. Please include your order number, the reason for the return, and any additional information or photos that may be relevant.
  2. Return Authorization: Our team will review your return request and, if approved, provide you with a return authorization number and instructions on how to return your product.
  3. Pack and Ship: Carefully package the Arctic Storage tube and include a note with the return authorization number. Ship the product back to us using a traceable shipping method.
  4. Refund Process: Once we receive your returned product and confirm it is in its original condition, we will process your refund. Please allow up to 10 business days for the refund to be credited back to your original payment method.

Please note that return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping method to ensure your return arrives safely.

If you have any questions or concerns about our shipping or returns policies, please do not hesitate to contact us. Our dedicated customer support team is here to help.